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What if I don’t have an active email address on file?

If you’ve recently transferred from Slate Super or SmartSave or if the email linked to your account is incorrect, you’ll need to verify your identity before accessing your account.

How to update your email and verify your identity

To update your email, please email us at super@superhero.com.au with the following details:

  • Your full name
  • Your date of birth
  • Your mobile number
  • Your residential address
  • Your existing email address (if you have one to update)
  • Your new email address to be used
  • Your Superhero Super account number OR your previous super fund account number (if known)
  • A selfie of you holding a valid government-issued photo ID
  • A photo of the back of your driver’s licence (for verification purposes)

Once we’ve received and verified your details, we’ll update your email and provide instructions on how to access your account.

Prefer not to submit a selfie?

Email us at super@superhero.com.au and we’ll guide you through the possible options.

For a faster process, we recommend using the selfie verification method.