What if I don’t have an active email address on file?
If you’ve recently transferred from Slate Super or SmartSave or if the email linked to your account is incorrect, you’ll need to verify your identity before accessing your account.
How to update your email and verify your identity
To update your email, please email us at super@superhero.com.au with the following details:
- Your full name
- Your date of birth
- Your mobile number
- Your residential address
- Your existing email address (if you have one to update)
- Your new email address to be used
- Your Superhero Super account number OR your previous super fund account number (if known)
- A selfie of you holding a valid government-issued photo ID
- A photo of the back of your driver’s licence (for verification purposes)
Once we’ve received and verified your details, we’ll update your email and provide instructions on how to access your account.
Prefer not to submit a selfie?
Email us at super@superhero.com.au and we’ll guide you through the possible options.
For a faster process, we recommend using the selfie verification method.
What if I don’t have an active mobile number on file?
If your mobile number is incorrect or missing from your account, you’ll need to verify your identity before we can update it.
How to update your mobile number
To update your mobile number, please email us at super@superhero.com.au with the following details:
- Your full name
- Your date of birth
- Your current email address
- Your residential address
- Your existing mobile number (if you have one to update)
- Your new mobile number to be used
- Your Superhero Super account number OR your previous super fund account number (if known)
- A selfie of you holding a valid government-issued photo ID
- A photo of the back of your driver’s licence (for verification purposes)
Once we’ve verified your details, we’ll update your mobile number and provide instructions on how to access your account.
Prefer not to submit a selfie?
Email us at super@superhero.com.au and we’ll guide you through the possible options.
For a faster process, we recommend using the selfie verification method.
