Why does Superhero request additional information from you?
- name;
- postal address;
- date of birth;
- contact phone number and email address;
- bank account details;
- photo identification;
- occupation;
- source of funds;
- salary range;
- reasons for opening an account; and
- other information we may require to meet our requirements from time to time.
What is a certified ID and who can provide certification?
Superhero can accept certified copies of the documents on chat or via email (hello@superhero.com.au).
A ‘certified copy’ of an original ID is a copy that has been verified as being a true copy of an original ID.
Steps to certify an ID include:
- Make a copy of the original document.
- An approved ‘certifier’ must then write or stamp – ‘This is a certified true copy of the original as sighted by me’ on the document.
- The certifier must also write their full name, their signature, their occupation, their phone number, and the date on the document.
The below list of approved persons who are allowed to certify identification:
- Bank officer with 2 or more continuous years of service;
- Chiropractor;
- Dentist;
- Justice of the Peace;
- Optometrist;
- Permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public;
- Pharmacist;
- Physiotherapist;
- Public Servants (police officer);
- Registered nurse;
- Sheriff; or
- Sheriff’s officer.
How can I change my password and account details?
Click on Profile within your Superhero account to change your password or update your details.
Help! I’ve forgotten my log-in details
Too easy. Just go to app.superhero.com.au and click on ‘Forgot your password?’, then enter your registered email address and hit the ‘Reset Password’ button.
How do I log out?
Mobile: click ‘Profile’ and then ‘Log Out’ on the top left.
Desktop: click ‘Log Out’ at the bottom of the menu on the left hand side.
Hot tip: for security reasons, you will be automatically logged out after 15 minutes of inactivity.
Why do I need to confirm my actions via text message?
Two-Factor Authentication (2FA) is a security feature which requires you, as a Superhero account holder, to authorise all actions on the Superhero platform via your mobile phone.
To make it easier to place trades, you can set up a PIN which replaces SMS confirmations on trade orders. To set up your personalised PIN click on the “Profile tab” and select PIN and follow the instructions.
What happens if I don’t have access to my phone to get the text and I want to make a trade?
You can set up a PIN which replaces SMS confirmations on trade orders. To set up your PIN, click on the Profile tab and select ‘PIN’ and then follow the instructions.
How do I withdraw funds out of my Superhero cash account?
To transfer funds out of your Superhero Wallet simply click on Wallet and go to the Bank Accounts tab. The bank account you transferred funds in by PayID will automatically have been added to your account. This is the bank account you are able to withdraw to.
If you made a deposit using BPAY, you will need to make a payment using PayID or bank transfer (any amount) to your Superhero account in order to verify a bank account to which money can be withdrawn. Once your bank account has been verified this payment can be withdrawn.
Most customers find this the quickest way to verify their bank account, but if you are unable to make a deposit using PayID please contact us on chat to have your bank account manually verified.
If you have any questions or issues or need to withdraw more than the standard withdrawal limit, you will need to contact us on chat and you will be asked to provide further identification in order to make that withdrawal to a bank account in your name.
